Privacy Policy

Last updated: 22/02/2024

1. Introduction

The Intentional Organiser is committed to protecting the privacy and security of personal information obtained from clients, customers, and visitors to our website and client portal "Splose." This privacy policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth).

2. Collection of Personal Information

We may collect the following types of personal information through various means, including in-person assessments, photographs, videos, email, website interactions, the client portal "Splose," and service agreements:

In-Person Assessments:
- Information gathered during face-to-face assessments for personalized service planning.
Photographs and Videos:
- Visual media recorded for the purpose of documenting progress, facilitating communication, and supporting service delivery.
Email:
- Information shared through email correspondence for communication purposes.
Website Information:
- IP address, browser type, and operating system for analytics and security purposes.
- Cookies and similar technologies for a personalized and improved user experience.
- Payment information, including credit card details, processed securely for transactions on our website.
Client Portal "Splose":
- Login credentials and account information.
- Information related to client sessions, including notes, documents, and communication logs.
Service Agreements:
- Name, contact details, and NDIS participant details.
- Support requirements, preferences, and health information to ensure effective service delivery.
- Other relevant information necessary for service provision.

3. Use of Personal Information

We use the collected personal information for the following purposes:

Providing NDIS services and support.
Documenting progress through photographs and videos.
Facilitating communication through email.
Processing payments securely on our website.
Improving and customizing the user experience on our website and client portal "Splose."
Managing and enhancing our services.
Complying with legal and regulatory obligations.

4. Sharing Before and After Photos and Videos

With your explicit permission, we may share before and after photos and videos on our social media platforms and website to showcase the progress and success stories of individuals receiving our services.

5. Disclosure of Personal Information

We may disclose personal information to:

NDIS or other government agencies, as required by law.
Service providers and contractors engaged to assist with service delivery.
Your nominated representatives or support networks.

6. Security of Personal Information

We take reasonable steps to protect personal information from unauthorized access, disclosure, alteration, and destruction. This includes secure data storage and restricted access to personal information.

7. Access and Correction of Personal Information

You may request access to the personal information we hold about you and request corrections if needed. Requests can be made by contacting our Privacy Officer at theintentionalorganiser@outlook.com.

8. Information in Service Agreements

Information collected through service agreements will be used solely for the purpose of delivering the agreed-upon services and ensuring compliance with NDIS requirements.

9. Complaints

If you believe your privacy has been breached, please contact our Privacy Officer. We take privacy complaints seriously and will investigate promptly.

10. Updates to this Privacy Policy

This privacy policy may be updated from time to time, and the latest version will be available on our website.

All content included in this privacy policy, such as text, graphics, logos, images, audio clips, and software, is the property of The Intentional Organiser and is protected by Australian and international copyright laws. The compilation of all content on this site is the exclusive property of The Intentional Organiser and is protected by copyright laws.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system without the express written permission of The Intentional Organiser.